What it takes in
- Vehicle context and customer complaint
- DTCs, scan observations, and operating conditions
- Service environment and urgency level
Automotive SaaS Sales Engineer / Solutions Consultant Candidate
Turning 17 years of diagnostics into software workflows customers can trust.
ASE Master automotive technician with BMW/MINI/Honda dealership experience, MINI high-voltage/EV certification, California smog credentials, and a Software Engineering Professional Certificate.
Flagship Demo
Diagnostic Workflow Assistant
What it produces
- Diagnostic paths and safety checks
- Next test steps and technician notes
- Advisor explanation, assumptions, and OBD triage
What it proves
- Ability to structure ambiguous field information
- Customer-safe technical communication
- Workflow thinking for SaaS, fleet, telematics, and service teams
Advisor demo
- Service Advisor Estimate Generator
- Turns technician findings into customer-safe explanations
- Creates urgency, assumptions, next steps, and objection handling
OBD triage demo
- Maps DTCs to likely systems and red flags
- Generates questions before dispatch or escalation
- Shows why fault data needs workflow context
Integration scoping demo
- Turns vague API requests into discovery questions
- Defines source systems, target systems, auth, cadence, and data objects
- Creates PoV metrics, risk checks, and implementation handoff notes
Target Roles
Best fit: technical customer-facing automotive software roles.
Primary target is Sales Engineer / Solutions Consultant. Secondary targets include Customer Engineer, Technical Account Manager, Customer Success Engineer, and Implementation Consultant for automotive SaaS, fleet, telematics, EV service, warranty, roadside, and fixed-ops platforms.
Fleet and telematics
Translate DTCs, symptoms, and vehicle data into triage, downtime decisions, and maintenance workflows.
Dealer and shop SaaS
Bridge technician findings, advisor communication, customer authorization, and service documentation.
Roadside and warranty
Structure incomplete information, urgency, operational handoffs, and implementation planning.
Application Materials
Demos and portfolio PDF
Contact
Alan C. De Guzman
National City, CA | deguzman10@gmail.com | alandeguzman.com
Demo boundary
This portfolio uses fictional sanitized cases. It is a workflow demonstration, not a production diagnostic system. Safety decisions and repairs require qualified technician validation and OEM procedures.